Policy

Hosting, DNS, SQL, E-mail :
ActiveServers general policy is to act as a neutral provider of hosting services to the global Internet. ActiveServers reserves the right to suspend or cancel a customer's access to any or all services provided by ActiveServers when ActiveServers decides that the account has been inappropriately used.

Lawful Purpose:
ActiveServers reserves the right to refuse service to anyone. Customers may only use ActiveServers machines and network for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of ActiveServers management.
ActiveServers will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "social engineering" (tricking other people into releasing their passwords), password cracking, security hole scanning etc. Any unauthorized use of accounts or computers by a ActiveServers customer, whether or not the attacked account or computer belongs to ActiveServers, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, according to the seriousness of the attack.

Server Use:
ActiveServers Web sites are to be used by the primary owner only. Customers are not permitted to sub host including reselling, storing, or giving away web hosting services off of their web site to other parties. Sub hosting is defined as allowing a separate, third party to host content on the owner's web site. Exceptions  include ad banners, classified ads, and personal ads. ActiveServers expressly forbids any server use for distribution, storing, processing, linking to or otherwise handling in any way the following: ActiveServers enforces a strict anti-spam policy, clients found to be spamming can have their account cancelled without question. Spam is defined as any unsolicited emailing. This includes discs sold on the web as mailing lists which are nothing more than harvested names.
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.
Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of ActiveServers.
Warez, et. al. - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.
All content on ActiveServers servers must be related directly to and linkable from your web site. ActiveServers disk space is not to be used for storage or backups of any kind.  Archiving software and/or creating backup web sites on ActiveServers servers is not permitted. (More Details)

Payment Policy:
All accounts are set up on a prepaid basis. Setup fees are charged for all new accounts and major accounts changes and are non-refundable. All pricing is guaranteed for the term of prepayment. ActiveServers reserves the right to change prices at any time. Any cancellations or modifications in services included in a Special invalidate the Special price. Payment is due each anniversary month or period following the date the account was established. Any account not brought current within a week of email notice or exceeding this time frame in any way is subject to suspension. Service fees will accrue during any period of suspension. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies ActiveServers in writing of a request for termination of services. Checks returned unpaid (NSF) will be assessed a $50 charge. All payments are in U.S. currency.
Credit card charge backs will result in immediate deactivation, client will be required to pay an additional $25 service fee. Security deposit may be required.
If there are any billing discrepancies, it is the responsibility of the client to bring them to the attention of Activeservers. Due to the fact we are an internet based company, and have clients world-wide, we have chosen email invoicing via QuickBooks as our billing solution. By doing so, we are able to maintain a lower cost across the board by eliminating the time involved as well as the paper, printing material, postage and postage material. Any invoice that needs to be printed can be done so through the website, or through the email. Both are completely legal documents. In the event an email invoice is not acceptable for the client, Activeservers, Inc reserves the right to impose an additional charge for recovery of these costs. Such fee shall not be less than 10% of any single website for a single month; nor shall it exceed 13% of any single website for a single month. These additional fees will be imposed for the duration of the postal mailed invoices. (More Details)

Cancellation:
ActiveServers reserves the right to cancel service at any time. All fees paid in advance of cancellation will be prorated and paid by ActiveServers if ActiveServers institutes its right of cancellation. If cancellation is caused by customers’ violation of these policies, then no refund is due. Customers can cancel service any time upon 30 day advanced notification via email or postal mail. The customer is responsible for all money owed on the account from the time it was established to the time that the customer receives confirmation by email that their cancellation request by letter, fax or via online form, has been received and processed.  If an account is in arrearage, ActiveServers reserves the right to claim any and all files as well as any and all domain names, as their own property, until the time such arrearage is paid in full.  Once any arrearage is paid in full, ActiveServers will release said property.

Indemnification:
We can help protect you against new virus attacks, before your anti-virus software can detect them! It also includes pre-scanning, allowing you to scan much more E-mail (by eliminating the need to scan safe HTML E-mails that would normally need to be scanned, yet still scanning potentially dangerous HTML E-mails). The systems we have in place are recommended for over 1,000 users and/or over 20,000 E-mails/day We offer true Enterprise mail service any mail server requiring the highest level of virus protection. Your mail is opened by the software inspected for potentially dangerous strings are trapped even before the mail has a chance to enter your system. Also from a business standpoint this should be a standard. All inbound and outbound mail is scanned to avoid someone in your organization from unwilling sending such an email. We actually scan each mail with Three different Virus Software applications which are updated automatically. If you are serious about security and who isn't you must know that the way the hackers come in is on the trail of something legitimate. Mail is the one place that is the hardest to secure. Most Trojans are actually inserted using emails. After all what good is a firewall that must allow email to pass through it?

Disclaimer:
ActiveServers will not be responsible for any damages customers or their enterprises may suffer. ActiveServers makes no warranties of any kind, expressed or implied for services we provide. ActiveServers disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by ActiveServers and its employees. ActiveServers reserves the right to revise its policies at any time.