Outlook IMAP Settings SSL

Step by Step Setup:

1. Open Outlook
2. Go Tools Account Settings. Click New.
3. Select the radio box Micrsoft Exchange, Pop3, Imap, or Http.
4. Recommend that you can tick the box at the bottom to configure manually.
5. Now select Internet E-Mail.
6. Type your real name in your name field, Full email address, Select the protocol if IMap or Pop3. Incoming and outgoing mail servers should be *(e.g.) sm-3.cyberpackets.com.
7. Your user name should be your full email address like johndoe@domain.com then your password.
8. Now click more settings and you will next click the tab outgoing server, then select the tick box my outgoing server requires authentication and the radio to use same settings as incoming.

You must be aware that if you are using IMAP protocol mail is stored on the E-Mail server. This means you will need to manage your mail account more closely. You must manage disk space offered for your mail account.


You must use the proper mail server name not mail.domain.com in the incoming and outgoing server name fields.

Make sure that you are using the same settings as your incoming server.


Your incoming server port should be set to 993 and outgoing port should be set to 465 the drop down windows should be set to SSL for both incoming and outgoing ports. This is where we will not use TLS but SSL.


If you see this error dialog it means you have not changed the mail server names for incoming and outgoing from mail.domain.com to the proper email mail server name that is associated to the SSL certificate.


* If you do not save your setup email and do not know the mail server your domain is using just go start/run/ type cmd/. Then in the command prompt type ping mail.yourdomain.com it will tell the ip, then associate to the list below. Or you can open a ticket and we will have an agent provide you with this information.

Available Host Names for our email servers are:
sm-1.cyberpackets.com 64.85.3.4
sm-2.cyberpackets.com 64.85.3.6
sm-3.cyberpackets.com 64.85.3.7
sm-4.cyberpackets.com 64.85.3.24


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